Contact information
Contact Us
Real people, not bots. Questions before or after your order — we'll help you personally.
Email
support@clickcraftventures.net
Business Hours
Monday to Friday · 9:00 AM – 5:00 PM EST
All enquiries are handled by email for faster, trackable responses.
Please include your order number for the fastest response. We handle:
- "Will it work on my knife?" questions — send a photo, we'll tell you honestly
- Sharpening technique help
- Order status and tracking
- Refund requests (30-day guarantee)
- Warranty claims (1 year on defects)
- Replacement discs
- Damaged or incorrect items
- Shipping and delivery concerns
About the Kimbo Rolling Sharpener
Kimbo is a manual rolling knife sharpener built around a magnetic angle base. The magnet holds your blade at a fixed 15° or 20° while you roll the sharpener along the edge, so the angle stays consistent from heel to tip without any skill on your part. A diamond disc restores a dull edge, and a ceramic disc polishes it to a clean finish. Most knives take under a minute.
Choosing your angle: 15° for Japanese and thin-bladed knives — finer and keener. 20° for European and everyday kitchen knives — tougher and longer-lasting. If you're unsure, use 20°.
Not suitable for: serrated and bread knives, scissors, ceramic blades, axes or heavy tools, or severely chipped blades. Straight edges only.
Safety: A sharpened knife is considerably sharper than a dull one. Keep fingers clear of the edge, work on a stable surface, follow the included instructions, and keep the product and all knives out of reach of children.
Care: Wipe the discs with a damp cloth after use and let them dry. Nothing goes in the dishwasher.
We aim to respond to every message within 24 hours on business days.